How do I update my email?

Published on Sep 6, 2023Updated on Jul 28, 20263 min read3

Self-service tool

For quick access, click the button below:

Scenario 1: Your email is accessible

On the app

Open the OKX app, and select Menu
Open Menu page
Select Account settings, go to Security, and select Email under the Authentication methods section
Select Change email address
Enter your email address in the New email address field
Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.
Enter the two-factor authentication (2FA) code to continue
Note: select Unable to verify if you can't complete the verification
Select Unable to verify at the bottom of the page
You'll receive an email confirmation in your new email upon successfully changing your email

Note: you're not allowed to perform crypto withdrawals within 24 hours after you've changed your email address.

On the web

Go to Profile and select Security
Select Email address under the Authentication methods section.
Select Change email
Enter your email address in the New email field
Select Send code in both the New email authentication and Current email authentication fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.
Enter the two-factor authentication (2FA) code to continue
Note: select Unable to verify if you can't complete the verification
You'll receive an email confirmation in your new email upon successfully changing your email

Note: you're not allowed to perform crypto withdrawals within 24 hours after you've changed your email address.

Scenario 2: Your email is not accessible

Please follow the steps below to reset your security verification on your app. Make sure your app is updated to the latest version. Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.

On the login page, enter your phone or email address, then select Next > Forgot your password > Confirm
Review the Security notice and select Continue
Select Unable to verify > Reset authentication method
Tap Email > Confirm, review the Security notice and select Continue
Complete the required verification, then enter your other linked verification method on the security verification page. Follow the on-screen prompts to proceed until the process is complete.

Logged in status

Open the OKX app and go to Menu
Select Account settings and go to Security
Under the Authentication methods section, select Email
Select Change email address and tap No > Next > Email > Confirm.
Complete the required verification, then enter your new email address and the verification code will be sent to it. Tap Confirm to complete the reset.

Note: you can change or reset your email address, but you can't remove it.

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The official text for all documents on this website is English. While we have provided translated documents as a convenience to our Users, you recognize that these documents may contain discrepancies from the English version. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. In the event that any question arises with respect to the accuracy of the information contained in the translated documents, please note that the English version of those contents is the official version and will supersede any translation.