FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Jan 23, 202511
- How do I change my login password?Published on Aug 22, 2023Updated on Jan 15, 202516,105
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Dec 23, 20244,115
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Jan 15, 2025354
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Jan 19, 20251,146
- How do I download my account statements?Published on Nov 6, 2024Updated on Jan 15, 20256
- Why is my account frozen?Published on Aug 22, 2023Updated on Nov 11, 202417,253
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Jan 16, 202512,136
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Nov 15, 20244,036
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Nov 24, 2024798
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 15, 2025383
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Dec 20, 20249
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 15, 202514,670
- How do I close my account? (app)Published on Aug 22, 2023Updated on Dec 9, 2024744
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Dec 11, 20243,014
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