FAQ
Account management and security
- How do I change my phone number?Published on Sep 7, 2023Updated on Dec 20, 202410,576
- How do I change my email?Published on Sep 6, 2023Updated on Jan 7, 20252,919
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Jan 15, 202511,460
- What is sub-account?Published on Aug 22, 2023Updated on Jan 23, 20251,413
- How do I close my account? (web)Published on Aug 22, 2023Updated on Jan 15, 2025385
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Jan 19, 2025301
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Jan 14, 2025306
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Jan 19, 2025467
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Jan 14, 2025654
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Jan 15, 202516,782
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Dec 24, 2024271
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