FAQ
Account management and security
- How do I link an authenticator app?Aug 29, 2023Published on Aug 29, 2023Aug 25, 2026Updated on Aug 25, 202617,461
- What is sub-account?Aug 22, 2023Published on Aug 22, 2023Aug 20, 2026Updated on Aug 20, 20261,923
- How do I close my account? (web)Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026481
- How do I close my account? (app)Aug 22, 2023Published on Aug 22, 2023Sep 29, 2026Updated on Sep 29, 2026925
- How do I freeze my account? (web)Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026419
- How do I freeze my account? (App)Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026384
- My mobile phone isn't working, what should I do?Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 2026474
- How do I migrate my email address or phone number to another account? (web)Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026406
- How do I migrate my email address or phone number to another account? (app)Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026602
- How do I update my login password?Aug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 202633
- How do I change or reset my login password if I forgot my login credentials?Aug 22, 2023Published on Aug 22, 2023Aug 11, 2026Updated on Aug 11, 202620,077
- How do I transfer/deposit crypto with my sub-accounts?Aug 22, 2023Published on Aug 22, 2023Sep 23, 2026Updated on Sep 23, 20269,291
- I haven't received the verification codeAug 16, 2023Published on Aug 16, 2023Aug 26, 2026Updated on Aug 26, 202634,119
- I haven't received the SMS codeAug 16, 2023Published on Aug 16, 2023Aug 11, 2026Updated on Aug 11, 202635
- How do I create passkeys? (web)Aug 16, 2023Published on Aug 16, 2023Oct 22, 2026Updated on Oct 22, 20264,467
Showing 31-45 of 52 articles