Why is my crypto withdrawal asking for information, and what do I need to do?
If your withdrawal asks for additional information, follow the steps and complete the request shown in your withdrawal flow. You may need to identify the receiving exchange, provide recipient details, or verify control of a private wallet address.
What do I need to provide?
For Singapore users
To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name.
To a private wallet: If sending to someone else, provide the recipient’s name. A control test is required.
For UAE users
To an exchange: Provide the exchange name. For withdrawals of AED 3,500 or more to someone else, also provide the recipient’s name, country of residence and date of birth.
To a private wallet: For withdrawals of AED 3,500 or more, a control test is required if it’s your wallet. If it belongs to someone else, provide the recipient’s name, country of residence and date of birth.
For EEA users
To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name.
To a private wallet: If sending to someone else, provide the recipient’s name. For withdrawals of EUR 1,000 or more, a control test is required.
For Australian users
To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name.
To a private wallet: Confirm whether the wallet is yours. If sending to someone else, provide the recipient’s name.
For Türkiye users
To an exchange: Provide a transfer purpose and the receiving exchange name.
To a private wallet: Provide a transfer purpose.
If sending it to someone else, also provide:
For an individual recipient: Their name, date of birth and place of birth. If their place of birth is Türkiye, also provide their birth city.
For a business recipient: Its name, country of residence and address.
For Bahamas users
For withdrawals of USD 1,000 or more to an exchange, provide the receiving exchange name and the recipient’s name.
For Seychelles users subject to the KR requirements
For withdrawals of KRW 1,000,000 or more to an exchange, provide the receiving exchange name and the recipient’s name.
For US users subject to the Maine requirements
To your own private wallet: A control test is required.
To someone else’s private wallet: Provide the recipient’s name and country of residence.
How do I complete a control test?
If your withdrawal asks you to verify control of a private wallet address, complete the control test within your withdrawal flow.
Follow the method offered on-screen, such as a Digital signature or Satoshi test, for the address you’re asked to verify.
For step-by-step help, see how do I verify control of a private wallet address?
Why can’t I complete my withdrawal after submitting the information?
Check your withdrawal for another request or a status update.
If the next step is unclear, contact Support with the affected withdrawal details. If your withdrawal have no information request, use the general withdrawal troubleshooting guide; the issue may have another cause.