How do I deposit BRL with Pix transfer (Pix key)?
You can complete a BRL deposit from your bank account by performing a Pix transfer. Every OKX Brazil user now deposits and withdraws BRL through their own individualized account and Pix key, provided through our banking partner. BRL Pix transfers are currently only available to our Brazilian customers.
How do I set up my new Pix key?
Before your first deposit under the new process, you'll be prompted to set up your individualized account:
Open the Set up your new Pix key prompt. It will appear automatically on your deposit screen if you haven't completed setup yet.
Review what your new account includes: a new Pix key linked to your OKX account, and updated deposit details for BRL.
Check the box to confirm you've read and agree to the Terms and Conditions.
Select Set up my account.
Your account is created and reviewed automatically — this is usually quick. If it isn't ready right away, you'll see a "pending" status on screen while review finishes; you don't need to do anything else at this point.
Note: Your previous deposit details will stop working on the date shown in your app. After that date, you'll need to use your new Pix key to deposit BRL.
How do I make a BRL deposit?
On the web
Log in to your account at okx.com, go to Deposit and select Brazilian Real.
Your new deposit instructions are shown — a unique Pix key, plus a unique set of account details.
On the app
Open your OKX app. Go to Transfer and select Deposit.
Select Brazilian Real under Cash.
Your new deposit instructions are shown on screen.
Funding your account with Pix transfers
Read the deposit instructions carefully. Your deposit details are now unique to you — you can't deposit into someone else's OKX account.
Log in to your bank account.
Copy your Pix key (or the account number, ISPB and branch code) into your banking app. Make sure the name and CPF/CNPJ you're sending from match your OKX account, for a smooth transaction.
Complete the Pix transfer and wait for the funds to arrive.
Note:
Pix transfers are typically processed within minutes, as before.
The minimum deposit amount remains R$5. Deposits below this amount will be rejected and returned to your bank account.
Your Pix key and account number can't be removed or deleted at this stage.
FAQ
1. Do I have to set up a new Pix key to keep depositing and withdrawing BRL? What happens if I don't?
Some customers will see a date in their app and on the web by which they need to set up their account to continue depositing BRL — missing it will only affect deposits, not withdrawals. Other customers won't see a date, and will need to set up their account before they can deposit or withdraw at all.
2. What happens if I deposit to my old OKX deposit details after I've migrated?
It won't be credited to your new account — it will be returned to your bank. Always copy your current deposit instructions from the app rather than reusing saved details.
3. Why isn't my deposit showing up?
The most common reasons are the same as before: sending from an account with a different CPF/CNPJ or name than your OKX account, exceeding your deposit limit, or triggering an OKX internal review. If your deposit still hasn't arrived after some time, please contact support.
4. How long does Pix key setup take, and what if it looks stuck?
It's usually quick — often just a few minutes. If it's taking longer, you'll see a "pending" status while it's reviewed — occasionally this can take a little extra time. If it's been over 2 business days, please contact support.
5. Why did my Pix key setup fail?
This can happen for a few reasons, including information that doesn't match your KYC details, or occasionally a technical issue. Try again — it may just need an update to your information — or contact support if it continues to fail.
6. Can I ask for a BRL deposit limit increase?
Yes. Go to Deposit > Brazilian Real > Manage limits in the app, and answer the prompted questions. We review requests using your Annual Tax Return (plus the filing receipt) as proof of your source of funds, and aim to respond within 2 business days. There's no fee to request an increase. If your request is denied, you can submit a new one with updated documentation, though approval still isn't guaranteed.
7. How do I check my BRL deposit history?
You can review your deposit history:
On the web: select Assets > Deposit > All deposits
On the app: go to Portfolio / Activity page for your deposit history
8. Where do I find limits, fees and processing time details for cash deposit?
Your limits, fees and processing time for BRL Pix deposits are shown on the deposit screen before you confirm. Minimum and maximum amounts can depend on your account verification level, and may apply per transaction as well as daily and monthly caps — each limit resets on a rolling basis rather than at a fixed time. Pix transfers are free and typically processed within minutes.