FAQ
Account management and security
- How do I set up Offline Mode?Published on 7 Jul 2026Updated on 5 Aug 20263
- Large Withdrawal Protection FAQPublished on 7 Jul 2026Updated on 5 Aug 20263
- Why is my account restricted and what should I do?Published on 27 Feb 2026Updated on 5 Aug 20261,902
- What's OKX Security Assistant?Published on 15 Jan 2026Updated on 5 Aug 2026118
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 5 Aug 202679
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 5 Aug 202621
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 5 Aug 202658
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 5 Aug 2026326
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 5 Aug 2026219
- Passkey FAQPublished on 19 Mar 2025Updated on 5 Aug 2026163
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 5 Aug 202621,265
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 5 Aug 202684
- How do I download my account statements?Published on 6 Nov 2024Updated on 5 Aug 20264
- How do I register an account on OKX?Published on 23 May 2024Updated on 4 Aug 20265
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 5 Aug 20266,520
Showing 1-15 of 37 articles