What should I do if my OKX Card is compromised or temporarily blocked?

Published on Oct 28, 2026Updated on Oct 28, 20262 min read

What should I do if I notice an unauthorized transaction?

Report it immediately through the OKX app or contact OKX Customer Support.

Can I get a new card if my card details are compromised?

Yes. Card reissue is supported by selecting “replace card” under your card menu. Any outstanding balance carries over to your replacement card.

Why is my card temporarily blocked?

Your card may be restricted because of an unresolved shortfall, a restriction on your OKX Exchange account, suspected fraud, a sanctions check, required identity re-verification, or a legal or compliance requirement. A stablecoin restriction or program suspension can also affect card use.

How do I restore the card to use?

For a shortfall-related lock, it requires full recovery of all relevant overdue amounts before unlocking; partial recovery leaves the card locked.

For other restrictions, contact OKX customer support for assistance. Adding funds does not resolve an identity, fraud, sanctions, or legal restriction.

What happens to pending purchases while my card is blocked?

Existing collateral holds remain in place until the transactions settle or are resolved. A temporary block does not automatically cancel pending purchases or release their reserved balance.

Disclaimer

Digital Assets subject to volatility and not insured. Not financial/investment advice. Not all products and services offered in all regions. Exclusions and T&Cs apply.
This content may cover products that are not available in your region. It is not (i) investment advice or recommendations; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve high risk, can fluctuate greatly, and are not FDIC insured. You should consider whether trading or holding crypto/digital assets is suitable for you and consult your advisors for questions about your circumstances. While reasonable care has been taken in preparing informational data and graphs, no responsibility or liability is accepted for any errors or omissions.
Certain cryptocurrencies, services, and products are not available to users located in the United States and may be restricted depending on the state in which you reside. See OKX's US Risk & Compliance Disclosures for more information. OKX INC. ("OKX US") operates under the OKX brand and is a federally registered money service business and a state licensed money transmitter (NMLS ID: 1767779). Users of OKX US are subject to the restrictions and terms contained in the U.S. Terms of Service. Foreign entities affiliated with OKX US use the OKX brand to offer services and products to non-US users. US users are expressly prohibited from accessing any of those foreign products and services.