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FAQ
Account management and security
- How do I change my login password?Published on Aug 22, 2023Updated on Dec 23, 202415,949
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Dec 23, 20244,020
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 19, 2024353
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Oct 21, 20241,118
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 25, 20245
- Why is my account frozen?Published on Aug 22, 2023Updated on Nov 11, 202416,440
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Dec 25, 202412,026
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Nov 15, 20243,860
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Nov 24, 2024750
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Dec 20, 2024373
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Dec 20, 20245
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 7, 202513,896
- How do I close my account? (app)Published on Aug 22, 2023Updated on Dec 9, 2024732
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Dec 11, 20242,956
- How do I change my phone number?Published on Sep 7, 2023Updated on Dec 20, 202410,388
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