FAQ

Top questions

How do I secure my exchange account?
Published on Jun 12, 2024Updated on Dec 9, 2024442
How do I change my login password?
Published on Aug 22, 2023Updated on Dec 23, 202415,949
What is OKX keyless wallet?
Published on Aug 1, 2023Updated on Dec 11, 2024168
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20244,608
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Dec 23, 202498
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Nov 5, 2024206
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 23, 202414,752
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Dec 23, 202410,232
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Dec 20, 202437,748
How do I verify an individual account?
Published on Sep 25, 2023Updated on Dec 31, 202420,736
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Dec 20, 20246,107
Why is my account frozen?
Published on Aug 22, 2023Updated on Nov 11, 202416,441
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 24, 2024750
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Dec 20, 2024373
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Dec 25, 20247

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