FAQ

Individual verification

What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Dec 26, 20241
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Jan 2, 2025112
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Dec 9, 2024442
How do I verify an individual account?
Published on Sep 25, 2023Updated on Dec 31, 202420,736
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Dec 17, 20245,263
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Dec 20, 20246,107
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Nov 18, 2024100
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Dec 31, 20242,681
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Dec 20, 202424
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Dec 20, 20245,987
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Oct 20, 202484
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 18, 2024572

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